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People and Business Development

Companies grow when people, processes and technology move forward together

GH/ACT works on the four points that most often hold growth back — people, marketing, sales and operations — and stays until what was put in place works without us.

The conversation starts with the problem, not with a sales pitch. We reply within one business day.

A scale model of a city seen from a terrace at sunset. Four buildings hold translucent panels with the symbols of people, marketing, sales and operations; lime-green lines of light connect the four to a block at the centre, which a hand is touching.

The problem

The problem is rarely in one area alone

  • Marketing creates opportunities that sales cannot take up.
  • Sales closes deals that operations cannot deliver.
  • Leaders centralise decisions because the team does not yet have autonomy.
  • Capable people work inside fragile processes.
  • The new system arrives, and the spreadsheets, the rework and the parallel controls stay.

The company works harder. That does not mean it grows better.

The cost of standing still

Small problems in several areas become one big problem for the business

Depending on key people
becomes operational risk.
Rework
eats into margin.
Wasted opportunities
make every new client cost more.
Overloaded leaders
fight fires instead of leading.
Disconnected systems
call for more controls, not fewer.

The bigger trap is mistaking volume for development.

A company that doubles its revenue and triples its staff turnover has not grown — it has swollen. Our job is to make both numbers move together.

What we do

Four fronts. One business.

The business has to grow, and its people have to be able to carry it. That is why we do not separate developing people from developing the company: we work on the connections between areas, where performance is usually lost.

People

Leaders and teams able to make the company work.

Leaders and teams with more clarity, ownership and communication. Training that turns into behaviour at work, not just content delivered.

What it coversHuman and organisational development · Leaders and teams · Nonviolent Communication · Character Strengths · Brazil’s NR-1

Marketing

Direction before campaigns.

What to sell, to whom, and why the company should be chosen — plus the routine of measuring what each channel returns. The assessment starts with GH Potens, the tool we built for it.

What it coversPlanning · Strategy · Creative process · Brand · Performance

Sales

Predictable revenue starts before the proposal.

A sales process that depends neither on the owner nor on one particular salesperson, from generating demand to after-sales — and the people who run it prepared for it.

What it coversPre-sales (LDR, BDR, SDR) · Sales · After-sales · Customer Success · E-commerce

Operations

Process first, then the tool.

Digital transformation that starts where there is friction, repetition and parallel control. Technology comes in to increase what the operation can do, not how complex it is.

What it coversProcesses · Systems integration · Digital transformation · Innovation

How we work

From bottleneck to built-in capability

We do not start from the solution. We start from what is stopping the business from moving forward.

  1. 01

    Understand the system

    Context, people, processes, tools and goals, to find where performance is being lost. The problem is not always where the consequence shows.

  2. 02

    Activate what matters

    Priorities set and put into practice: process, strategy, training, routine and tools — only what the problem calls for.

  3. 03

    Leave capability behind

    People prepared, processes documented and the discipline to execute, so the work keeps running after we leave.

The goal is not for the company to depend on one more supplier. It is to work better without one.

Who it is for

Companies capable of more than they deliver today

Companies of 10 to 200 people that already have clients, a team and an operation, and see a gap between what they can do and what they deliver. Especially professional services, construction and development, real estate, specialist retail and light industry.

Signs it is time

  • The owner is still indispensable to sell or decide.
  • The team grew faster than its processes.
  • Marketing creates activity, but little learning.
  • Sales have no predictability.
  • Technology piled up without being integrated.
  • Leaders need to reach the company’s next stage.

Growth is not injected.It is activated.

  • Buying media does not replace strategy.
  • Hiring people does not replace leadership.
  • Installing a CRM does not create a sales process.
  • Adding software does not create digital transformation.
  • Training alone does not change behaviour.

Growth happens when a company builds the capability to produce results consistently.

The name

The name is the method

GH — The initials of growth hormone, which acts on the whole body at once. Growth does not happen at an isolated point.

/ — The point of activation. In the systems we use every day, a slash opens what can be run: you pick the right capability, and it goes into action.

ACT — Action. Strategy without implementation is still an intention, and knowledge without behaviour is still information.

Who leads the work

Who sits on the other side of the table

Two people lead the four fronts, with the same way of working.

Fábio Andrade

Marketing · sales · operations

Leads the marketing, sales and operations fronts: positioning, the sales process, acquisition channels and the processes that connect them.

LinkedIn profile (opens in a new tab)

Talk to us

The next move starts with the right problem

Where is your company losing capability today? It may be in its people, marketing, sales or operations — or, as often happens, in the connection between them.

No generic pitch. Tell us the context, and the conversation starts with what needs solving.

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